Information covered by this Statement
This Privacy Statement applies to the use and processing of Personal Information collected and used by certain members of the View Properties Limited trading as View Properties.
For information concerning the collection, use or processing of Personal Information by any other entities within the View Properties Limited or any of our affiliates, business partners or suppliers (whether or not trading under the name “View Properties”) please contact the office directly. The phrases “View Properties”, “us” or “we” shall, when used herein, mean those members of the View Properties Limited on behalf of and in respect of whom this Statement is made. By using the View Properties websites and/or mobile applications or otherwise providing your Personal Information to View Properties, you agree to the collection, use and sharing of your information in accordance with this Privacy Statement. Please read this Privacy Statement carefully and contact us if you have any questions. Personal Information is information, or any combination of separate pieces of information, that could be used to identify you. Should you have any queries in respect of this Statement or our use of Personal Information, please contact View Properties at info@viewpropertiesuk.com
Information View Properties collects
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our site, view our online content or use our other services; and information we collect about you from other sources.
Information we collect directly from you: we collect information directly from you when you choose to participate in our offers and programs, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Name
Email address
Postal address
Username and password
Telephone and/or fax number
Date of birth
Demographic information
Payment information (such as a credit card) and bank account details
Future communication preferences
Telephone number and recordings when you call our customer service line
Information we collect when you visit our sites, view our online ads or promotions, or other services
We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:
Information about your device browser and operating system
IP address
Web pages you view
Links you click
View Properties emails you open
How View Properties uses this information
We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other View Properties business operations. The following are examples of how we may use the information we collect:
Answer your questions or respond to your requests
Develop new products and services
Enrol you in contests, programs, or offers that you request
Create and manage your account
Process payment for purchases or other services
Protect against or identify possible fraudulent transactions
Send you email and/or postal messages with information about View Properties and other content we think may be of interest to you
Telephone you about View Properties and other content we think may be of interest to you
Develop and provide Marketing tailored to your interests, including interest-based marketing
Personalise your experience on our websites by presenting products and information tailored to you
Allow you to participate in social sharing on our websites
Analyse the use of, and develop, our products, services and marketing. Enforce our terms and conditions and otherwise manage our business
View Properties will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your Personal Information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, View Properties will provide you with reasonable notice ensuring that your consent is provided on an informed basis.
Information sharing
The success of our business depends on your trust, and we do not sell your Personal Information to marketers outside of View Properties. We share your Personal Information within View Properties and as described in this Statement. We do not share Personal Information with marketers outside of View Properties unless you consent to such sharing, or as described within this Statement.
Third-party service providers
We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your Personal Information with them. We provide our service providers with only the Personal Information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.
For example, we may rely on a 3rd party service provider to:
Fulfil your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Contact contest winners, manage payments or take other actions on our behalf.
Analyse our data, sometimes combined with data from other sources, to send you communications.
Conduct research and analyse data to improve our products, services and sites.
Perform other services that we request.
Where permitted by law, we combine Personal Information about you that View Properties has collected with Personal Information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use View Properties data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above.
Please contact us on info@viewpropertiesuk.com to obtain a list of View Properties third party service providers.
Other situations
We may transfer or otherwise process your Personal Information:
As part of the sale of a View Properties brand to another company.
When we have received your instruction to pass the sale of your property to another agent
To protect, defend or exercise the rights and property of View Properties (including enforcing our Terms and Conditions).
When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. Our usual retention period for a Landlord and Customer is 12 years from the date you cease your agreement with us.
Aggregated and non-Personal Information.
We share aggregated and/or anonymous information that does not identify you for View Properties business purposes. For example, we may disclose the number of visitors to View Properties sites or services.
Your communication options
We give you choices about how we communicate with you.
Email Communications
You can stop receiving promotional email messages from View Properties by following the opt-out instructions provided in any such message you receive.
Postal Mail
You can stop receiving promotional postal mail from View Properties by following the opt-out instructions that may be included within those communications. You can also stop receiving promotional email or postal communication through this Privacy Statement. Please click here to select your country and learn how to unsubscribe.
Mobile Text Messages
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
Telephone Marketing
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal messages from View Properties as practicable. However, we may continue to send you service-related communications. We may keep information for record keeping to ensure we fulfil your request not to send particular types of messages.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
Access
We take steps to keep your Personal Information accurate. Many View Properties programs provide access to view or update Personal Information you provided when you registered online. Check where you registered to learn if you can view or update your information there. If information access and update are not available where you registered, please contact View Properties to action the request on your behalf.
Other rights
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us at info@viewpropertiesuk.com. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the Information Commissioners Office.
Cookies and other technologies
View Properties and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalise your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:
Cookies
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our Sites or other websites and online services.
Other technologies
In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to our Sites. We may log information about your interaction with the Sites, such as which pages you visit. To control
which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our Sites.
We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.
The providers of third-party plug-ins and widgets on our Sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the Sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.
Interest-based marketing
You may receive interest-based marketing, offers or other content as you interact with websites or mobile applications. Interest-based Marketing is online Marketing from View Properties and/or from our carefully selected business partners that is tailored to your interests and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from information such as:
The web pages you view and links you click on View Properties websites and other websites you visit.
Mobile applications you use.
The View Properties brand emails you view and links you click in the email.
Demographic data.
Offline and online purchase data.
We have designed our interest-based marketing systems to deliver such ads to you based only on data that does not personally identify you.
Links to Third Party Sites and Social Media
View Properties sites may include links to third-party sites. View Properties does not control these third-party sites, and we encourage you to read the Privacy Statement of every site you visit.
Social Networks and Third-Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.
User Generated Content
Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. View Properties cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. View Properties is not responsible for the results of such postings.
Information Security
View Properties is committed to keeping Personal Information secure. We have implemented technical, administrative and physical procedures designed to protect Personal Information from loss, misuse or alteration. We limit access to Personal Information to those who have a business need. We keep Personal Information only for so long as deemed reasonably necessary.
Data Transfers
We may transfer the Personal Information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred Personal Information in
accordance with this Privacy Statement. We have implemented a General Data Transfer Agreement (GDTA) procedures and controls to help ensure that Personal Information is protected no matter what country it is stored in or transferred to.
Children’s privacy
Our Site is not directed to children. Our site has been designed for those over the age of 18, and we do not knowingly collect Personal Information from children on our Site.
Links to other websites and apps
Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
Updates to our Privacy Statement
We keep this Policy under regular review, the last review was on 22/12/2023. This Privacy Policy was last updated on 22/12/2023. If we make any material changes to this Privacy Statement, we may notify you by e-mail, and by posting notice of the changes on this site.
